Hi.
Look at the HelpDesk Site template generated by HarePoint HelpDesk for SharePoint (http://www.harepoint.com/Products/HarePointHelpDesk/Default.aspx). This
templates provides you with forms, workflows, reports and alerts which are
fully customizable.

@rob,

Ah.. I’ve honestly not looked at the slide deck. I’ll have to check it out.

@rob,

Ah.. I’ve honestly not looked at the slide deck. I’ll have to check it out.

@MrGroove,

I think the template you are talking about is different from the PPT. that we are referring to.

@MrGroove,

I think the template you are talking about is different from the PPT. that we are referring to.

@Jacen,
I got it working about a year ago in my test environment. It does work you just need to make sure you import all the templates properly and your install of sharepoint meets all the minimum requirements. Perhaps Beth above can give you some pointers?

@Jacen,
I got it working about a year ago in my test environment. It does work you just need to make sure you import all the templates properly and your install of sharepoint meets all the minimum requirements. Perhaps Beth above can give you some pointers?

@rob, @beth,

That would be great. how is this coming along? Any updates?

@rob, @beth,

That would be great. how is this coming along? Any updates?

@Jacen,

non here

@Jacen,

non here

@Beth,

That would be greatly appreciated

Thanks Beth.

@Beth,

That would be greatly appreciated

Thanks Beth.

@MrGroove,

I actually downloaded the helpdesk template a month or so ago. You can not customize it at all. They have everything locked down. I played around with it for a few weeks and gave up. It doesn’t have everything I’m looking for and I can’t change it to what I need. Thanks for the info though!
It’s a shame that I can’t find any more info on this powerpoint. It’s wonderful! I’m trying to recreate my own version of it now. It’s going OK, but I can’t yet figure out how they did some things. I’ll share with everyone when mine is complete.

@MrGroove,

I actually downloaded the helpdesk template a month or so ago. You can not customize it at all. They have everything locked down. I played around with it for a few weeks and gave up. It doesn’t have everything I’m looking for and I can’t change it to what I need. Thanks for the info though!
It’s a shame that I can’t find any more info on this powerpoint. It’s wonderful! I’m trying to recreate my own version of it now. It’s going OK, but I can’t yet figure out how they did some things. I’ll share with everyone when mine is complete.

@Beth,

Microsoft released a bunch of Sharepoint templates you can use with Sharepoint 3.0 – http://technet.microsoft.com/en-us/windowsserver/sharepoint/bb407286.aspx

Specifically they have one for a helpdesk. Although it’s not as robust if you were to create one manually using Sharepoint and Infopath, it should give you a few good ideas: http://www.microsoft.com/downloads/details.aspx?FamilyId=CE90D6D7-7B96-47BF-A22F-A7E8C5D40647&displaylang=en

@Beth,

Microsoft released a bunch of Sharepoint templates you can use with Sharepoint 3.0 – http://technet.microsoft.com/en-us/windowsserver/sharepoint/bb407286.aspx

Specifically they have one for a helpdesk. Although it’s not as robust if you were to create one manually using Sharepoint and Infopath, it should give you a few good ideas: http://www.microsoft.com/downloads/details.aspx?FamilyId=CE90D6D7-7B96-47BF-A22F-A7E8C5D40647&displaylang;=en

@rob,

I have not. :(

@rob,

I have not. :(

@rob,

I also agree. This is a wonderful presentation and it seems to be exactly what I’m looking for. Have you received any details on how to create this site?

@rob,

I also agree. This is a wonderful presentation and it seems to be exactly what I’m looking for. Have you received any details on how to create this site?

Thanks
Rob

Thanks
Rob