Creating a basic Help Desk solution using SharePoint and InfoPath

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Creating a basic Help Desk solution using SharePoint and InfoPath

Jul 21st, 2008

This PowerPoint slide deck shows how we built a basic but useful Help Desk solution, in less than one week and with no code, using Microsoft Office SharePoint Server 2007, InfoPath Forms Services 2007, and SharePoint Designer 2007.
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Tags: infopath, microsoft office, powerpoint, sharepoint

13 Responses to “Creating a basic Help Desk solution using SharePoint and InfoPath”

on 17 Jun 2009 at 4:32 pm1rob

This is a great presentation. Are there any more detailed instructions I can download for the PPT?
Thanks
Rob
[Reply]
Beth Reply:
July 7th, 2009 at 12:10 pm
@rob,
I also agree. This is a wonderful presentation and it seems to be exactly what I’m looking for. Have you received any details on how to create this site?
[Reply]
MrGroove Reply:
July 9th, 2009 at 8:38 am
@Beth,
Microsoft released a bunch of Sharepoint templates you can use with Sharepoint 3.0 – http://technet.microsoft.com/en-us/windowsserver/sharepoint/bb407286.aspx
Specifically they have one for a helpdesk. Although it’s not as robust if you were to create one manually using Sharepoint and Infopath, it should give you a few good ideas: http://www.microsoft.com/downloads/details.aspx?FamilyId=CE90D6D7-7B96-47BF-A22F-A7E8C5D40647&displaylang=en
[Reply]
Beth Reply:
July 9th, 2009 at 8:42 am
@MrGroove,
I actually downloaded the helpdesk template a month or so ago. You can not customize it at all. They have everything locked down. I played around with it for a few weeks and gave up. It doesn’t have everything I’m looking for and I can’t change it to what I need. Thanks for the info though!
It’s a shame that I can’t find any more info on this powerpoint. It’s wonderful! I’m trying to recreate my own version of it now. It’s going OK, but I can’t yet figure out how they did some things. I’ll share with everyone when mine is complete.
[Reply]
rob Reply:
July 9th, 2009 at 8:54 am
@Beth,
That would be greatly appreciated
Thanks Beth.
[Reply]
MrGroove Reply:
September 1st, 2009 at 4:17 pm
@rob, @beth,
That would be great. how is this coming along? Any updates?
rob Reply:
July 7th, 2009 at 4:04 pm
@rob,
I have not.
[Reply]
on 01 Sep 2009 at 10:03 am2Jacen

I have tried for weeks to set this up and have had no luck. Has anyone else received a step by step setup on this?
[Reply]
rob Reply:
September 1st, 2009 at 2:59 pm
@Jacen,
non here
[Reply]
MrGroove Reply:
September 1st, 2009 at 4:18 pm
@Jacen,
I got it working about a year ago in my test environment. It does work you just need to make sure you import all the templates properly and your install of sharepoint meets all the minimum requirements. Perhaps Beth above can give you some pointers?
[Reply]
rob Reply:
September 2nd, 2009 at 9:46 am
@MrGroove,
I think the template you are talking about is different from the PPT. that we are referring to.
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MrGroove Reply:
September 4th, 2009 at 8:07 am
@rob,
Ah.. I’ve honestly not looked at the slide deck. I’ll have to check it out.
[Reply]
on 18 Jan 2010 at 3:18 am3Fitz

This HelpDesk on the PowerPoint slideshow is what i am looking for. I Could do with some more help. I can’t read or work out a couple of functions: the ‘Priority’ rule and ‘Create New Request’ rule.
Any walkthrough or help would be greatly appreciated.
[Reply]