9 comments

  1. When I tried to install this today it failed. I then tried the Hotfix from Microsoft and that failed too, giving me a “path/filename not found” error.

    The error log stated “Hotfix disabled”. I did a search on the Internet but didn't see a way to resolve this issue.

    Any ideas?

  2. David, same problem here. Fails regardless of auto or manual d/l. Ran scan, nothing detected, but cannot get update to install.

  3. My computer freezes when this the Windows XP KB969947 update is installed. I called Dell technical support, and it is aware of the problem. In order to restart my computer, I had to go to the control panel and remove this update. Once I do this, my computer functions, but within 24 hours, the computer crashes after my computer gets this update.

  4. I have seen several problems with this release. This is a Kernal update so it could effect the entire PC. I have seen video, network, USB and parallel drivers for the devices freeze the system. Deleting the device and letting Windows auto detect on reboot usually fixes the problem, make sure you have the correct drivers, but the USB printing issues keep coming back. For the printing, in services just stopping and restarting usually get it going again but may stop after the system was shutdown.

  5. I have seen several problems with this release. This is a Kernal update so it could effect the entire PC. I have seen video, network, USB and parallel drivers for the devices freeze the system. Deleting the device and letting Windows auto detect on reboot usually fixes the problem, make sure you have the correct drivers, but the USB printing issues keep coming back. For the printing, in services just stopping and restarting usually get it going again but may stop after the system was shutdown.

  6. If you suspect the video driver, I just hit the F8 key on reboot but instead of selecting safe mode, I took the VGA. Some systems may not have that option. In VGA mode at device manager I deleted the video card and let Windows auto detect on reboot. Make sure you have the driver handy just incase Windows can’t find it. Might take a couple of boots to get this working. You may have to select a resolution after the driver is installed, or let Windows set the resolution.

  7. If you suspect the video driver, I just hit the F8 key on reboot but instead of selecting safe mode, I took the VGA. Some systems may not have that option. In VGA mode at device manager I deleted the video card and let Windows auto detect on reboot. Make sure you have the driver handy just incase Windows can’t find it. Might take a couple of boots to get this working. You may have to select a resolution after the driver is installed, or let Windows set the resolution.

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